Teacher loan forgiveness should not be that difficult

I received a call today from my new student loan provider (It was Citibank, then Sallie Mae, and now Navient) with more information for why my teacher loan forgiveness package was denied. For those unaware, one of the perks of working in low-income schools is that after five years in a row you get a certain amount of your student loans forgiven. Since I am a math teacher the number is $17,500 - a hefty sum that I will be glad to see disappear. 

I sent the application in on September 24, 2014 - I know this because the principal of my current school was the last one I needed. I finally heard back in late December that it had been denied. The reason was sent in a letter with the following text:

This seemed strange to me because all my paperwork was in line. The strangest aspect was that due to recent budget cuts and political turmoil in the School District of Philadelphia, there IS no Chief Academic Officer, so the current superintendent wrote a letter and signed it explaining that fact.

When I spoke to an individual named Michael who works at Navient, he explained that they had, indeed, made a mistake when they sent the loan forgiveness package out to their guarantors. He apologized profusely and sent out my package again for expedited analysis. It was only then that I was told of one key thing I missed in my application: to check a box marked "at an eligible secondary school"

While I understand the need to verify employment accurately and honestly, it seems like a waste of time and money to deny my loan because of less than one square centimeter of space on a piece of paper. It will take time away from me, my principal, the post office, and the loan officer in order to re-process this instead of allowing me to verify over the phone or in a simple email.

I am truly disappointed that our society has come to this. Shouldn't it be easier for teachers who work in the hardest-to-staff areas to receive what they deserve?